Live Chat and Chatbot

What You Need to Know

The enterprise chat platform provides Live Chat & Chatbot functionality powered by Gravyty,  that empower departments to give better support.

Enterprise chat bridges the gap between in-person experiences and virtual sessions. SJSU departments can run Live Chat (Human Agent) sessions during defined Chat hours and use automated Chatbot sessions during off hours.

Features

With an easy and intuitive platform, chat works for departments to create engaging experiences for their website "users," give quick answers to simple questions, and communicate better when it matters most.

Live Chat

Gravyty’s Live Chat enables real-time, personalized communication between users and the Department staff. It supports human support for instant, context-aware responses, helping institutions deliver efficient, engaging, and data-driven assistance.

Chatbot

Gravyty Chatbots are intelligent programs designed to provide helpful answers by drawing information from Department’s websites. Over time, chatbots learn from common questions and user interactions, allowing them to make smarter, more personalized recommendations.

SMS Messenger

Gravyty SMS Messenger enables institutions to engage students through intelligent, two-way text messaging. It automates responses, personalizes outreach using student data, and streamlines campaigns to guide students through key milestones. With AI-driven workflows, analytics, and built-in compliance, it delivers timely, effective, and measurable communication at scale.

Who is using it

 

Who can get Gravyty portal access

  • Faculty
  • Staff

What You Need to Do

Please review the LiveChat Branding Guidelines when building your LiveChat or Chatbot solutions.

Requesting Admin/Agent Access

New Departments

If your department isn't using LiveChat yet, please send an email to LiveChatITSupport@sjsu.edu to get started on the process.

Onboarded Departments

If you need access for a new Admin or Agent to your Chatbot, please email LiveChatITSupport@sjsu.edu.

Note: The request must be submitted by an authorized representative.

Support

If you have any questions, please contact LiveChatITSupport@sjsu.edu.