IT Strategy

Woman in pink shirt using trackpad on her laptop.

SJSU Information Technology Services supports the university’s commitment to responsible AI and digital innovation. Our role is to help establish the secure platforms, educational opportunities, partnerships, and governance practices needed for the campus community to explore and adopt emerging technologies thoughtfully. Through this work, SJSU ITS aims to advance equitable access, strengthen institutional capabilities, encourage collaboration, and uphold the university’s standards for privacy, security, ethics, and accountability.

ITS has a four-pillar framework to support Ethical, Sustainable Implementation of Advanced Technology at San Jose State University:

Access

Ensure SJSU has secure, equitable access to leading AI tools and infrastructure to improve productivity, decision-making, and service delivery.

  • Enterprise Platforms: Adobe AI, Google Gemini, OpenAI ChatGPT, Zoom AI
  • Specialized Platforms: AWS, Anthropic, High Performance Computing, NVIDIA Omniverse, Microsoft (Copilot), AI-enabled chatbot (Gravyty), Boomi Agentic Orchestration

Education

Build AI literacy and practical AI skills across staff roles.

  • Gemini Pro Pilot program
  • AI Training (CodeSignal)
  • AdoptAI Champions program
  • AdoptAI for Staff - CSU Learn pathway
  • AdoptAI for IT Program
  • AdoptAI Tips-in-Two videos
  • AdoptAI Staff challenges

Partnerships

Accelerate innovation through collaboration across campus and industry.

  • Grad Student Partnerships: AI Developer internship program
  • Campus Collaboration: workflows and workshops for identification and development of departmental AI enabled use cases
  • Industry Partnerships with leading AI companies: Adobe, AWS, Google, OpenAI, NVIDIA, LiveX
  • Enabled by a new group in IT dedicated to AI, Innovation, and Analytics + governance, responsible use

Governance

Ensure AI use aligns with institutional values, privacy standards, and responsible practices.

  • Plan the integration of AI Agents as entities within our Identity and Access Management System (like humans)
  • Boomi Agent Governance
  • Data privacy and security standards
  • Risk assessment for AI tools
  • Human-in-the-loop decision framework
  • Compliance with FERPA and institutional policies