How to Submit a Help Ticket Request (iSupport)

If you need technical support, you can open a help ticket.

You can access iSupport and open a ticket a couple of ways:

1. Access iSupport by:
   • Go directly to iSupport.
   • Visit the Spartan App Portal.
     • Search for "Submit a Help Ticket" in the search box at the top of the page.
     • Select the "Submit a Help Ticket" tile.
2. Enter your first and last name, and your campus email address, then click Continue.
3. Enter the issue details in the Description field and add a brief summary in the Reason field.
4. Click Save.

Your help ticket will be assigned a reference number and routed to the IT Service Desk.

For step-by-step instructions with visuals, see How to Submit a Ticket Request [pdf].

If you have any questions regarding your ticket request, please contact the IT Service Desk.