Professor Adjunct, Services Engineering Management
Department of Industrial Systems & Engineering

Courses:
ISE 142: Services Systems Engineering & Management
ISE 242: Advanced Services Systems Engineering & Management
ISE 195A: Senior Industrial Engineering Design I
ISE 195B: Senior Industrial Engineering Design II

San Jose State University
One Washington Square,
San Jose, CA 95192

Email

Preferred: patrick.k.tam@sjsu.edu

Office Hours

By Appointment | Office: ENG 486

Education

• University of California, Berkeley: M.S, B.S Industrial Engineering and Operations Research
• Harvard Business School: Certificate in Management Excellence
• Harvard Business School: Executive Program in Disruptive Innovation
• Stanford School of Design: Executive program in Design Thinking
• Stanford Graduate School of Business: Executive Program in Innovation, Leadership, Product Strategy

Bio

• 2018 - Present: Professor Adjunct, Services Engineering.  San Jose State University
• 2020 - Present: Vice President, Operational Excellence. ServiceNow.
• 2022 - Present: Advisor to CEO. Larabee.  
• 2000 - 2019: Senior Director, Operations. Cisco Systems
• 1998 - 1999: Engineering Change Mangement. HP
• 1997 - 1998: Industrial Engineer. Tefen USA.

 

Boards & Councils:

• 2014 - 2016: Chairman of Advisory Council.  Association of Strategic Planning.
• 2011 - 2012: Executive Council Member. Project Management Institute. 
• 2003 - 2004: Board Member.  Gartner - Total Value Opportunity Board.

 

Links

Linkedin Profile: https://www.linkedin.com/in/patricktam/

Publication: Reflections - Finding Happiness, 2011

Publication: The Electronic Supply Chain.  California Engineer. 1999.